Abu Dhabi Ferrari World

FAQs

• Why should I make a booking with TripFactory?
• TripFactory is a destination specialist having more than 5 years of experience in selling holidays to consumers. More than 100,000 customers have traveled with us world wide and been coming back to us for their holidays.
• How can I book an activity?
• Find your preferred activity or tour, select the relevant package, date and quantity, click 'Book' and continue to the payment page. Let the experience begin!
• After I make a booking, how long will I wait to receive my voucher?
• Different activities have different confirmation times which are indicated in the activity details. Most activities are either instantly confirmed or confirmed within 24 hours.
• What do I get after I book?
• You will receive an Order Summary email, listing the activities you booked, as well as a separate email with your e-voucher attached.
• I have booked an activity but I have not received a confirmation by email. What do I do?
• Please first check your Spam folder then email care@tripfactory.com.
• Is it possible for me to change or postpone the travel date once the booking is done?
• Yes, it's possible to make amendments in your travel arrangements. But make sure that you email us an amendment request and get it confirmed well in advance of your travel date. Also, please be informed that amendments will be accepted only in accordance with the respective tour's terms and conditions.
• Do you offer a selection of hotels or holiday packages?
• Yes we do offer complete solution for holidays and packages as well, you can browse our website and submit your query or book online. We offer assistance to customize trips as well.
• Which currencies does TripFactory accept?
• We display activity prices in a number of currencies including USD, HKD, AUD, INR, SGD, AED, EUR, GBP and more which you can change using the currency drop down menu. However, we currently only accept transactions in USD, EUR, GBP, AUD and INR. For all other currencies you will be charged in USD.
• How can I pay?
• You may choose to pay by credit/debit card, or PayPal.
• Is my payment secure?
• You can be safe in the knowledge that we're using third party secure payment gateways to process your payment. If you choose to 'save card information', your credit card and debit card details are tokenized and encrypted and stored securely with our payment gateways.